Returns Policy
Attention for individuals (consumers)!
According to GEO no. 34/2014 on consumer rights, the withdrawal period from the contract is 14 calendar days, starting from the day the consumer acquires physical possession of the product. The consumer has the right to withdraw from the contract without providing any justification and without any additional costs other than those provided in Art. 13(3) and Art. 14 of GEO 34/2014. The return shipping costs are borne by the consumer.
To exercise the right of withdrawal, the consumer must send a notification by e-mail containing at least three of the following details: full name, purchase date, address, paid amount, invoice/receipt number, purchased product. Products must be returned in the same condition in which they were delivered: in the original packaging, with all accessories, documentation, and labels intact.
Returns will not be accepted for products that show physical modifications, dents, chips, scratches, signs of use, mechanical shocks, or unauthorized interventions. Additionally, electronic components and unsealed consumables cannot be returned.
Until the seller receives the returned package, the consumer is responsible for the integrity of the product. The value of products accepted for return will be refunded within a maximum of 14 days from their receipt by the merchant.
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Warranty Policy
All products sold benefit from a 24-month warranty, in accordance with legislation on legal conformity guarantee. The warranty covers only manufacturing defects occurring under normal usage conditions and does not apply to damage caused by incorrect installation, overvoltage, short circuits, mechanical shocks, exposure to moisture, improper use, or unauthorized interventions.
To request warranty service, the consumer must send a notification by e-mail containing: the invoice number, purchase date, a description of the defect, and—if possible—relevant photos or video materials. The product must be sent to the seller together with the purchase document and all related accessories. Inspection and diagnosis of the defect are performed exclusively by the seller or an authorized service provider.
Sensitive electronic products — including LED modules, receiving cards, controllers, power supplies, and SMD components — are covered by warranty only if installed and used according to technical specifications. Defects resulting from incorrect wiring, reverse polarity, electrostatic discharge (ESD), overload, or hardware/software alterations are not covered by the warranty.
Warranty resolution is carried out in the following order: repair, replacement, refund — depending on the defect and technical availability. The resolution period is up to 15 calendar days from the moment the product is received by the service center.